RA-BR24 Use of Social Media
| File Reference : | RA-BR24 Use of Social Media |
This is an example risk assessment covering the main social media risks and the controls that deal with them. It makes preparing your own much easier than starting from a blank page.
This example risk assessment has been prepared using the
F-Q36 General Risk Assessment form template - a purpose-built template designed to focus entirely on what matters: identifying business risks, assessing their likelihood and impact, and recording the controls that manage them, without any unnecessary fields getting in the way.
The file is supplied in fully editable MS Word format and can be easily customised and saved to Google Docs format if required. The document uses pre-defined style formatting throughout with styles to match the risk-ratings which are input using select boxes pre-populated with all possible risk ratings. All text is in Calibri font for improved readability.
The following document labelling is included in the footer:
- Form number and title
- Information-classification
- Version
- Page number / total pages
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Use of Social Media Business Risk Assessment
This fully completed use of social media business risk assessment example has been prepared by experienced ISO management system consultants. It covers the risks arising from an organisation's use of social media, including reputational damage, employee conduct, disclosure of confidential or personal data, account security and customer interaction. It can be used as a starting point when developing your own business risk assessment documentation.
What Does This Use of Social Media Business Risk Assessment Cover?
This risk assessment identifies the key social media risks an organisation faces, including:
- Reputational damage from posts
- Employee conduct and personal use
- Confidential and personal data disclosure
- Account security and hijacking
- Customer interaction and complaints
- Misinformation and inaccurate content
- Marketing, advertising and compliance
- Harassment and abuse via social media
- Monitoring, policy and response
A residual risk rating is then assigned to each risk, demonstrating how effective controls - such as a clear social media policy, account security and access controls, approval and moderation of content, staff training and a defined response to incidents - reduce the overall risk to a tolerable level.
A Professional Easy-to-Use Risk Assessment Template
This document uses colour-coded header styles matched to risk ratings, making it quick to read and easy to communicate during team briefings and staff training. A built-in risk rating matrix supports consistent evaluation of likelihood and consequence, and clear risk symbols help communicate each risk at a glance. An inherent and a residual rating are recorded for every risk, so the effect of your controls is easy to demonstrate.
Risk, Control and Prohibition Symbols
Each row in the assessment is tagged with a small symbol so the type of risk, the control that manages it and any prohibition are clear at a glance. The same icon set runs across every alphaZ business risk assessment, which keeps a finished document quick to read and easy to compare. You can read more about them in our blog post on the alphaZ business risk icons.
Who Is This Use of Social Media Business Risk Assessment Template Suitable For?
This template is suitable for organisations of any size that need to assess and document their social media risks. It is useful when protecting brand and reputation, when meeting the information security expectations of ISO 27001, and when supporting the risks and opportunities requirements (clause 6.1) of ISO management system standards. Directors, marketing leads and management system managers can all use it as a practical, ready-made starting point.